RETURN & REFUND POLICY

1. Return Policy

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds except in cases where an incorrect item was received or a product arrives damaged.

2. Damaged or Incorrect Orders

A replacement or refund may be considered if:

The wrong product was shipped.
The product arrived damaged.
The issue is reported within 48 hours of delivery.

To report an issue, please contact our customer support team and include:

Order number
Description of the issue
Clear photographs of the product and packaging

3. Non-Returnable Items

The following items are not eligible for return or refund:

Opened products
Used products
Products reported after 48 hours of delivery
Orders affected by improper storage or handling after delivery
Clearance or final-sale items

4. Refund Process

If a refund is approved:

Refunds will be issued to the original payment method.
Processing may take 5–7 business days after approval.
Additional processing times may apply depending on your financial institution.

5. Exchanges

We do not offer direct exchanges. If an approved issue occurs, we may provide a replacement shipment or refund at our discretion.

6. Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has entered processing or has shipped, it cannot be canceled.

7. Shipping Issues

If your package arrives damaged,

Take photographs before and after opening the package.
Contact customer support within 48 hours of delivery.
Include your order number and supporting photos.

Our team will review the claim and determine the appropriate resolution.

8. Contact Us

For refund requests, shipping issues, or order concerns:

Company: Buy Bacteriostatic Water

Business Hours:

Monday–Friday, 9:00 AM – 5:00 PM CST