FAQ
Secure Payment
How long does it take to process an order?
Orders are typically processed within 1–2 business days after payment confirmation.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout system. Additional payment options may be available at checkout depending on availability.
Track Order
How can I check the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.
What should I do if my tracking hasn’t updated?
Tracking information is typically updated within 24–48 hours after processing. If there are delays beyond this timeframe, you may contact our support team for assistance.
Orders & Shipping
Can I modify or cancel my order after placing it?
Orders can only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.
How long does shipping usually take?
Orders are generally processed within 1–2 business days (Monday–Friday) before shipment. We do not ship internationally or to P.O. Boxes.
Payment & Store Credit
How does Store Credit work?
If store credit is issued by our support team, it will be applied to your customer account and can be used automatically during checkout for future purchases.
What payment methods do you accept?
We accept major credit and debit cards via our secure payment system. Additional options may be shown at checkout when available.
Returns & Refunds
What is your returns and refunds policy?
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds except in cases where an incorrect item was received or the product arrived damaged.
Any issues must be reported within 48 hours of delivery for review and resolution.
How does Store Credit work?
In eligible cases approved by our support team, store credit may be issued and applied to your account for future use.
Account Info
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and view order history.
How do I update my account details?
Registered customers can update their personal information directly through their account settings.